Right of withdrawal.
You have the right to withdraw from this contract within 14 days without giving any reason. You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. We shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement by e-mail, to firstname.lastname@example.org. Please make sure to include the following: your name and address, and the order number.
After we have received your request, you will receive a confirmation e-mail from us. Then you can send back the goods to the following address.
Pencils & Stencils
attn. Return Department
De Nachtpauw 4
7609 JH ALMELO
Please don't send any goods back to us before contacting us!
Excluded from the right of withdrawal are:
- All forms of custom / customized items (for example Custom diamond paintings or Custom paint by numbers).
- Goods without the original packaging.
- Goods that already have been used.